If you need to report a problem with PyMOL to Schrödinger LLC, please always include the following information:
The version of PyMOL you are running, including any beta or revision numbers.
The computing platform upon which PyMOL is running (e.g. Windows XP, or Fedora Core 6).
Precise instructions for reproducing the problem (if possible).
Thank you! help@schrodinger.com